How We Support our Customers at Bensons
Beyond Delivery
Bensons specialises in ensuring the seamless functionality of intricate control solutions through the creation of high-quality, tailored electrical control panels that align precisely with our clients' rigorous standards.
We give our customers peace of mind through a collaborative approach involving coordination between the customer and teams within Bensons. This collaboration is supported by our well-established Define / Design / Build / Test / Deliver process. Our dedication to providing superior solutions is evidenced by our long-standing ISO:9001 [2015] accreditation, showcasing our commitment to delivering the highest quality outcomes.
Beyond Delivery
The customer journey does not end with the delivery of a control panel. Our team of ECS-accredited engineers will frequently support our customers on-site with a range of activities to allow them to get the most out of the system control by one of Bensons control panels.
Our expertise extends to tasks as simple as reconnection all the way up to upgrades, especially for control panels delivered in multiple sections due to size. Drawing on years of experience, we have developed efficient design practices that enable easy on-site splitting and reconnection.
Comprehensive Upgrades
The Bensons team is equipped to handle more complex tasks at customer sites. This includes regular upgrades to control panels, reflecting changes in controlled systems, and adding additional functionality. Our commitment to documentation retention ensures that modifications can be implemented even years after a project concludes.
Minimising Downtime
In cases requiring comprehensive upgrades of control systems, we excel in executing these tasks with minimal on-site downtime. Our successful case study with Honeywell serves as evidence of our capability in this regard.
Conclusion
The peace of mind our customers value extends to after-sales support. Our engineers understand the responsibility of leaving any control panel in full working order after completing a job. This reliability is a hallmark of the trust our customers place in Bensons.
Celebrating ISO9001 Audit Success - and why it matters to our customers
We’re delighted to share that Bensons Panels has successfully passed our latest six-monthly ISO9001 audit, this one had a particular focus on our manufacturing processes and systems.
Five tips for a High-Quality Control Panel Enquiry
At Bensons Panels, we believe that great projects start with great conversations. The early conversations that come at the enquiry stage can shape the outcome and character of the whole project.
Investing in Expertise – The Added Value from Working with Bensons Panels
Choosing the right control panel partner is an important decision, one that can shape your project’s immediate success, but also the ongoing efficiency and reliability of the system that the control panel is integrated into.
Leeds Manufacturing Festival 2025
On 12th June, Bensons attended the Leeds Manufacturing Festival (LMF) annual awards, this year hosted at Leeds Beckett University, to celebrate the champions of the industry.
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